What delivery conditions do overseas customers expect?

Customers want to receive the goods quickly, reliably and possibly free of charge. This delivery option is called “Delivered Duty Paid” DDP . Subsequent billing of customs duties or other charges upon receipt of goods has a lasting negative impact on the customer experience. Transparency of information on expected costs is therefore essential jasa antar barang.

Therefore the customer must be informed of the expected costs (= TLC Total Landed Cost) during the ordering process in absolute price transparency. Not only the value of the product, but also all costs such as value added tax, shipping costs and customs duties are indicated in the checkout or at the cashier of the online store.

What does the Total Landed Cost (TLC) include?

Total cost of an order

Transport and delivery costs from the sender to the recipient

Any customs duties

VAT of the country of destination

Customs duties


Exchange rate

Management and payment fees

What are the possibilities for shipping abroad?

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International shipments can be sent overseas in many different ways: for example as freight shipments, shipments by express courier or by post. The shipping method mainly depends on the nature of the goods. Four basic questions help you choose the right logistics solution:

What do you ship?

How much do your parcels weigh and how big are they?

How many orders do you ship on average per month?

How urgent is the delivery?

Most export shipments are goods from online stores that are sent by post. The postal route has, among other things, the following advantages: Global e-commerce consignments are delivered by local postal companies and their number (collection and delivery points) exceeds all other courier services worldwide.

As stated above, merchants prefer to spread their risks among the different shipping service providers. However, negotiating separate contracts with each package forwarding service provider is time-consuming.

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